At Lvng Decor, we are dedicated to delivering your orders promptly, securely, and efficiently across Kenya. Please review our shipping policy to understand our delivery coverage, timelines, fees, and methods.
1. Delivery Coverage
We provide nationwide delivery within Kenya.
2. Delivery Times
Nairobi & Surrounding Areas
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Same-Day Delivery: Orders placed before 5:00 PM (GMT+03:00) qualify for same-day delivery, typically arriving within 1 to 3 hours.
- Orders placed after 5:00 PM will be delivered the next day.
Other Counties (Outside Nairobi)
- Delivery is completed within 1 to 2 business days, depending on your location and the chosen delivery method.
3. Delivery Fees
- Delivery charges vary based on location, distance, and delivery method.
- The exact shipping fee will be calculated and displayed at checkout before payment.
4. Order Processing
- Orders are processed within 1 hour to 2 business days after confirmation, depending on the product and destination.
- Our team will contact you to verify your order details and coordinate delivery.
5. Order Tracking
- You will receive tracking details via SMS and/or email to monitor your order in real-time.
- You can also check updates on our “Track Your Order” page.
6. Shipping Restrictions
- International shipping is not available.
- We currently only deliver within Kenya.
7. Delivery Methods
Nairobi & Nearby Areas
- We use boda boda (motorbike) riders for fast and secure delivery.
Deliveries Outside Nairobi Customers may choose from the following options:
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Fargo Courier (default option) – A secure and reliable parcel delivery service.
8. Contact Us
For shipping-related inquiries, assistance, or to initiate a return, feel free to reach out:
📞 Call/WhatsApp: +254-701-114033
📧 Email: info@lvngdecor.com
🕘 Customer Support:
Monday – Saturday: 9:30 AM – 6:00 PM
Sunday: Closed
